Reference

Open your privacy details clearly

Turbo Blackjack, Piggy Bank and Football Strike sit beside your wallet history, device checks and support messages, so this Privacy Policy explains what account data we collect and…

India account dataUPI recordsPaytm receiptsPhonePe checks

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Explore how crazytime handles privacy

crazytime Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies when you create an account, enter the lobby, use games such as Rocketon, Bingo or Fishing War, contact support, or make wallet actions through UPI, Paytm, PhonePe or Google Pay. We collect only the data needed to run your account, check identity

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where required, process wallet records, secure sessions and respond to your requests. Some access rules vary by state or local requirement in India; where access or eligibility is discussed, it depends on local law and is available where local law permits. Payment data is used for
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matching receipts, resolving failed transfers, checking withdrawals and meeting record duties. We do not sell your account data. We may share limited records with payment partners, verification vendors, fraud-control tools or legal authorities when required.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY HELP

Check privacy contact paths

If you want to ask about this Privacy Policy, correct account details, or request a copy of data linked to your account, contact us through the help desk after signing in. We may ask for account proof before sharing or changing records, because privacy requests must be tied to the right person. For wallet matters, include the payment rail, date, amount and reference ID so we can trace the record without asking for extra details.

Team online

Account help desk

Send privacy requests from the signed-in help area so our team can match your message to your account, wallet history and device logs without exposing data through an open email thread.

Wallet record queries

For UPI, Paytm, PhonePe or Google Pay concerns, share the transaction reference, date and amount. We use those details to locate the receipt, failed transfer or withdrawal check.

Data correction requests

If your name, mobile number or email needs correction, we may request identity proof and account confirmation. This keeps edits tied to you and helps prevent unauthorised profile changes.

DATA CARE

Browse the privacy controls we use

We treat privacy as part of account operation, not as a separate promise on paper.

Account data collected

We collect details you provide, such as name, mobile number, email, login credentials and identity records when checks are required.

Game and session records

When you open Turbo Blackjack, Aviator or Mahjong Ways, we record session time, device type and play reference data.

Cookie use

Cookies remember signed-in sessions, language choices and basic device signals.

Payment record handling

UPI, Paytm, PhonePe and Google Pay records are used to match deposits, verify withdrawals and investigate failed transfers.

Access protection

We use password checks, session controls, device signals and manual checks where needed.

Retention and deletion

Some records must remain while your account is active or while wallet, legal or security duties apply.

Discover answers about your data

These answers explain common privacy requests we receive from India account holders. They focus on account data, cookies, wallet records, verification checks and contact routes. If your request involves a specific payment, session or identity check, give us the reference details so we can respond without asking for unrelated data. We may need to verify you before making changes or sharing account records.

We collect details you submit, including name, mobile number, email, login credentials and verification records where required. We also create account, session and wallet records needed to run your account safely.

Payment records help us match deposits, check withdrawals, trace failed transfers and respond to wallet questions. We keep transaction references, amounts, dates and status details, not full banking passwords or PINs.

Yes. Send the request through the signed-in help area so we can verify the account. We will share available records that relate to you, subject to legal, security and payment duties.

You can request a correction through support. We may ask for identity proof or account confirmation before changing contact details, because those details control login recovery and wallet alerts.

Cookies keep your session active, remember basic preferences and help detect unusual access patterns. Some cookies are necessary for account functions, while browser settings may let you control other cookie types.

Retention depends on account activity, wallet history, security needs and legal duties. When records are no longer needed, we delete them, anonymise them or reduce them where practical.

Use the signed-in help desk for privacy questions, correction requests or data access requests. Include relevant dates, payment references or session details so we can locate the correct records quickly.

Open your privacy details clearly

Check privacy contact paths

Account help desk

Wallet record queries

Data correction requests

Browse the privacy controls we use

Account data collected

Game and session records

Cookie use

Payment record handling

Access protection

Retention and deletion

Discover answers about your data

01 What data does crazytime collect when I open an account?

02 How are UPI, Paytm and PhonePe records used?

03 Can I ask for a copy of my account data?

04 Can I correct my mobile number or email?

05 Why does the site use cookies?

06 How long are my records kept?

07 Who can I contact about this Privacy Policy?

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